Refund policy

Refund & Return Policy

At DEKORK, each product is carefully handcrafted and made with great attention to detail. Due to the handmade nature of our products, we maintain a limited return policy.

Damaged or Defective Items

We only accept returns or replacements if the item arrives damaged or defective.

If your item arrives damaged or defective, please contact us within 48 hours of delivery at our support email and include:

  • Your order number

  • Clear photos of the damaged or defective item

  • Photos of the packaging (if applicable)

Our team will review your request and offer an appropriate solution, which may include a replacement, repair, or refund.

Non-Returnable Items

Because our products are handmade and produced in limited quantities, we do not accept returns or exchanges for reasons such as:

  • Change of mind

  • Personal preference

  • Ordering the wrong item

  • Minor variations due to the handmade process

Return Authorization

Any return must be approved by our support team before being sent back. Unauthorized returns will not be accepted.

Condition of Returned Items

If a return is approved, the item must be returned:

  • In its original condition

  • With all original parts and packaging

  • Without signs of misuse or damage caused after delivery

Shipping Costs

Shipping costs are non-refundable.
Customers are responsible for return shipping costs unless the item is confirmed to be defective or damaged.

Processing Time

Once the returned item is received and inspected, approved refunds will be processed to the original payment method. Processing times may vary depending on the payment provider.

If you have any questions, please contact our support team and we will be happy to assist you.